I just signed up for Netflix, and within 10 minutes cancelled my account. Want to know why?
1. I wanted to watch video through my TiVo, but nothing about this service mentioned that I had to have an HD TiVo to use it, until after I had already signed up.
2. Still, I thought, I can always just watch regular DVDs. So I started browsing. When I hit the eighth straight title that was only available in Blu Ray format, I said WTF?
3. So I thought I would contact Netflix to find out why they don't offer the movies I want either as instant download to a regular TiVo box, or in DVD format, but I couldn't find any way to actually contact them, either by phone or email. That's some customer service they got there.
Hence - Netflix just lost this customer forever.
A few years ago, I had a Netflix account, but I cancelled it after three straight DVDs that wouldn't play due to their poor condition. After this experience, I don't know what would bring me back. Even free Netflix forever would be pointless, as I have nothing with which to play what they offer. In this economy, I wonder what Netflix is thinking, excluding the vast majority of their potential customers.